FREQUENTLY ASKED QUESTIONS

Answers without the guesswork.

Search 30 common questions about XlinkONE's plans, payments, GST, setup, modules, security, Android and support.

30 matching questions

01What does XlinkONE cost?+
Plans & Billing

The advertised XlinkONE annual plan is ₹6,000 per year, with 18% GST extra. The website does not advertise a separate monthly subscription. Check the current checkout summary and plan allowances before paying.

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02Is XlinkONE billed monthly or yearly?+
Plans & Billing

The public pricing page currently advertises yearly billing only. The displayed monthly equivalent, where shown, is not a separately purchasable monthly plan.

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03Are accounting, POS, CRM, manufacturing and payroll all included?+
Plans & Billing

The plan advertises the XlinkONE business module suite, including the listed capabilities. Availability of individual functions, companies, users, mobile pages and integrations depends on the deployed release and plan settings.

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04Can I upgrade the number of users or companies?+
Plans & Billing

Limits are controlled by the subscribed plan and tenant configuration. Review your plan in the account or contact support to confirm expansion options and any related charge; do not assume unlimited seats.

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05How do I request a GST invoice for my XlinkONE subscription?+
Plans & Billing

Open Help Center, select GST / Tax Invoice, and provide your registered billing name, GSTIN where applicable, contact email and payment or invoice reference. Do not share card numbers or OTPs.

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06Payment was deducted, but my ERP subscription was not activated. What should I do?+
Payments & Access

Avoid paying again immediately. Check the payment confirmation and account status, then submit a Payment deducted, not activated request with the date, approximate amount, workspace/email and transaction reference. Support can investigate after receiving these details.

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07Can I cancel or renew my subscription?+
Payments & Access

Subscription cancellation and renewal depend on your active plan and the available billing controls. Review the billing area and request assistance before assuming a payment is refundable or automatically renewed.

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08I forgot my password. How can I regain access?+
Payments & Access

Use the Forgot Password flow on the XlinkONE login page and complete the configured email OTP or reset steps. Support should never ask for your current password or OTP.

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09Why is my workspace unavailable or suspended?+
Payments & Access

Workspace access may depend on subscription status, verification or administrator controls. Record the exact message shown and your workspace identifier, then contact support. Do not create duplicate payments before confirming account status.

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10How do I create my first company?+
Setup & Security

Sign in with appropriate permissions, open company administration and complete the business name, contact, tax and address information. Verify the default branch and run one test document before starting live work.

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11Does XlinkONE support multiple companies?+
Setup & Security

XlinkONE includes multi-company functionality with company switching. The number of companies you may create depends on your subscription configuration.

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12Can I manage branches and warehouses separately?+
Setup & Security

Branch and warehouse-oriented functions are part of the supported operating model. Configure locations and permissions carefully, and confirm applicable account limits and release support.

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13Can employees have different permissions?+
Setup & Security

Yes. XlinkONE uses role- and permission-based access controls. Give each employee the modules and company context required for their work, and test access with a non-admin account.

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14Can I use my own custom domain?+
Setup & Security

Custom domain or subdomain mapping depends on the available tenant plan feature and DNS/SSL provisioning. Contact support for the current setup requirements and supported ownership verification.

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15How do I import customers, suppliers or items?+
Master Data & Inventory

Prepare clean master records, use the relevant import option if present in your release and test a small sample. Preserve old identifiers and check GSTIN, units, categories and duplicates before a bulk import.

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16Can I use sizes and colours as product variants?+
Master Data & Inventory

The product master supports attributes and transaction variants. Configure size/colour combinations distinctly so invoices and stock records resolve to the correct item.

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17Does XlinkONE support barcode product search?+
Master Data & Inventory

Supported billing and inventory workflows include barcode and item-code lookup. Test the installed mobile scanner separately; phone camera scanning can depend on device permissions and the current app build.

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18Can I transfer stock between warehouses?+
Master Data & Inventory

Yes, internal stock transfer workflows exist. Verify warehouse setup, stock availability and company context before posting movement documents.

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19Does POS support cash, UPI, card and split payments?+
Sales & Accounting

XlinkONE POS includes supported payment methods and split-payment workflows. Actual options depend on configuration and the current version; external gateways are subject to separate integrations.

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20Can I print or share invoices?+
Sales & Accounting

Supported invoices can be generated in document/PDF formats for download or sharing where enabled. Printer sizes, WhatsApp behaviour and mobile options depend on the specific transaction and deployed build.

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21What is the difference between a goods receipt and a purchase invoice?+
Sales & Accounting

A goods receipt records the physical quantity received. A supplier invoice records the amount and tax charged. Keep both separate when delivery and billing differ.

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22Can XlinkONE generate GST and accounting reports?+
Sales & Accounting

XlinkONE includes GST-related reporting and accounting reports such as day book, trial balance and outstanding records. Filings must be reviewed by the responsible tax professional.

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23Can I prepare a bill of materials (BOM)?+
Manufacturing & Job Work

Yes, the manufacturing structure includes BOMs, operations and related production records. Correct units, components and costing settings should be tested before live use.

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24How can I track job work by department and employee?+
Manufacturing & Job Work

The job-work module tracks supported movements through employees and departments. Set up the operation, employee and routing masters before creating handover records.

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25Can fabric measured in metres become pieces at the next stage?+
Manufacturing & Job Work

This is a stage quantity/UOM conversion use case. XlinkONE has manufacturing and job-work structures, but the specific produced-quantity movement and billing logic must be verified in your deployed release.

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26Can leads from website forms be added to CRM?+
CRM, Projects & HR

Lead management includes public or embedded form workflows in supported releases. Review field mapping, duplicate handling and consent before publishing a live lead form.

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27Can tasks be assigned and billed to customers?+
CRM, Projects & HR

Tasks and projects support assignment and applicable billable-work workflows. Review client acceptance and billing eligibility before generating an invoice.

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28Does XlinkONE support attendance and payroll?+
CRM, Projects & HR

Employee records, attendance, leave, roster and payroll workflows exist. Salary policies, overtime and deductions must be configured and approved before processing live payroll.

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29Is there an Android mobile ERP application?+
Mobile & Support

XlinkONE has Android mobile workflows. Module availability varies with the installed release; use the official build and check its feature list before promising parity with the web ERP.

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30How do I report a technical issue or request customization?+
Mobile & Support

Open Help Center, select Technical Problem or Customization, then explain the expected and actual behaviour, module, safe reproduction steps and urgency. Never send passwords, MPINs or OTPs.

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