Terms of Service

1. Xlink One Services

Xlink One provides cloud-based business software that may include ERP, accounting, CRM, Lead Management, sales, purchase, inventory, manufacturing, HR, payroll, attendance, student/education management, service management, projects, reporting, workflow automation, APIs, integrations and AI-assisted functionality.

2. Accounts and Administrators

Users must provide accurate information and protect account credentials. Organizations are responsible for administrator actions, user permissions, secure endpoint devices and prompt removal of unauthorized users.

3. Subscriptions, Trials and Fees

Access may be provided through trials, free plans, paid subscriptions, enterprise agreements or customized commercial arrangements. Plans may limit users, companies, storage, modules, API usage, integrations, AI usage or transaction volume.

4. Customer Data

Customers retain ownership of information they submit, import, generate or store in Xlink One. Customers grant Xlink One a limited right to host, process, transmit, back up and use Customer Data as necessary to provide, secure and support the service and deliver authorized integrations.

5. Customer Responsibilities

Customers are responsible for lawful collection and use of data, required notices and consents, user compliance, configuration accuracy, appropriate permissions and independent verification of statutory or financial outputs.

6. Lead Management and CRM

Customers may collect leads from websites, forms, advertising platforms, Facebook/Instagram, IndiaMART, JustDial, TradeIndia, APIs, spreadsheets, referrals and other sources. Customers are responsible for lawful marketing and contact practices. Xlink One does not guarantee lead conversion or sales results.

7. Third-Party Integrations

Xlink One may connect with independent platforms including Meta, WhatsApp, Google, IndiaMART, JustDial, TradeIndia, payment processors, SMS gateways, email providers, telephony systems, biometric devices and e-commerce services. Third-party services remain subject to their own terms, availability, pricing and policies.

8. Meta/Facebook/Instagram Integration

Customers connecting Meta services authorize Xlink One to access permitted Meta resources solely to provide requested CRM and Lead Management functionality. Customers must have appropriate rights to connected assets, select the Pages/Lead Forms they wish to synchronize and use resulting lead data lawfully.

9. APIs and Webhooks

API keys, webhook endpoints, access tokens and similar credentials must be kept confidential. Xlink One may apply authentication, IP restrictions, rate limits, quotas and abuse-prevention controls.

10. Acceptable Use

You must not use Xlink One to violate applicable law, commit fraud, distribute malware, gain unauthorized access, access another tenant's information, abuse APIs, send unlawful spam, conduct phishing, infringe third-party rights or bypass security/subscription restrictions.

11. Communications

Customers using email, SMS, WhatsApp or other communication features are responsible for obtaining required consent, respecting opt-out preferences and complying with applicable marketing, telemarketing and anti-spam requirements.

12. Artificial Intelligence Features

AI-generated content may be incomplete or incorrect. Users must review AI output before relying on it for financial, legal, employment, regulatory, customer or other material business decisions.

13. Availability, Backups and Security

We aim to provide reliable service but do not guarantee uninterrupted availability. Maintenance, infrastructure failures, security incidents, force majeure or third-party outages may affect access. Customers should maintain appropriate independent copies of critical information where necessary.

14. Suspension and Termination

Access may be suspended for non-payment, security risk, fraud, serious abuse, legal requirements or material breach. Customers may terminate subscriptions according to their plan or agreement. Following termination, access may cease and data may later be deleted according to applicable retention rules.

15. Intellectual Property

Xlink One software, interfaces, designs, documentation, trademarks, workflows and proprietary technology are owned by or licensed to [Legal Company Name]. These Terms do not transfer ownership of Xlink One intellectual property.

16. Warranty Disclaimer and Limitation of Liability

To the maximum extent permitted by law, Xlink One is provided on an “as available” basis. We do not warrant uninterrupted/error-free service or continuous availability of third-party integrations.

Except where liability cannot lawfully be limited, aggregate liability will not exceed fees paid by the customer during the [12] months immediately preceding the event giving rise to the claim.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to mandatory rights, courts located in [City, State, India] will have jurisdiction unless an enterprise agreement provides otherwise.

18. Changes to These Terms

We may update these Terms periodically. The latest version will remain available at https://xlinkone.com/terms-of-service.

19. Contact