User Data Deletion

1. Request Deletion of Your Personal Data

You may request deletion by emailing privacy@xlinkone.com with the subject Data Deletion Request.

2. Information Submitted to a Xlink One Customer

Xlink One is a multi-tenant platform. If you submitted information to a business, school or other Xlink One customer through a form, Meta Lead Ad, marketplace enquiry or CRM interaction, that organization may control the record. You should normally contact that organization first. Xlink One will reasonably assist with valid requests where required.

3. Facebook and Instagram Data Deletion

If your data was processed through an authorized Meta Lead Ads integration, you can use the process on this page or email privacy@xlinkone.com. You may also revoke Xlink One's access through your Meta/Facebook settings where available.

4. How to Submit a Meta Data Deletion Request

1. Email privacy@xlinkone.com with subject Meta Data Deletion Request.
2. Include your name and the email address or mobile number associated with the lead/account.
3. If known, include the Facebook Page/business name and approximate submission date.
4. Include the name of the Xlink One customer or business you contacted, if known.

5. What Happens Next

1. We acknowledge the request where appropriate.
2. We verify sufficient information to identify the requester or relevant data.
3. We determine whether Xlink One or one of our customers controls the record.
4. We process the request or coordinate with the relevant customer.
5. Eligible information is deleted or anonymized.
6. Information that must lawfully remain is retained only as required.
7. Completion confirmation is provided where appropriate.

6. Information That May Be Retained

Certain information may need to remain for accounting, taxation, statutory compliance, fraud prevention, security investigations, contracts, legal claims, audit requirements or backup integrity. Where immediate deletion is not permitted, information may be restricted and later deleted or anonymized.

7. Xlink One Account Deletion

Organizations wishing to close an entire Xlink One tenant/account should contact support@xlinkone.com. Subscription cancellation and permanent data deletion are separate actions.

8. Disconnect Facebook or Instagram

An authorized administrator can disconnect a Meta integration from:

You may additionally revoke Xlink One's permissions from your Meta/Facebook account.

9. Previously Imported Leads

Previously imported leads may have become opportunities, customers, quotations or transactions, or may be subject to lawful recordkeeping. Eligible records can be removed by an authorized customer user or through a valid deletion request.

10. Processing Time and Verification

We aim to respond within the period required by applicable law. Complex requests may require verification or coordination with the customer controlling the data. Xlink One will never ask you for your password.

11. Automated Meta Data Deletion Callback

Where required by Meta Platform functionality, Xlink One may support an automated callback that validates Meta's signed deletion request, creates a deletion reference and returns an appropriate confirmation or status URL.

12. Contact